Respond Promptly · Last updated: 14 November 2026
Respond Promptly (“we”, “us”, “our”) is operated by Katalin Javor, trading as Respond Promptly, based in Dunstable, UK. This policy explains what personal information we collect through this website, why we collect it, how we use and protect it, and how you can get in touch about your data.
Respond Promptly, operated by Katalin Javor, is the data controller for the personal information covered by this policy.
We only collect the information you choose to give us when you use the forms on this site.
If you send us an enquiry through the “Send us a quick enquiry” form, we collect:
If you book a free consultation through the calendar, we collect:
We also collect limited technical details automatically when you submit a form or book a call — for example, the page you were on, your browser and device type, and a randomly generated identifier for that submission. These details may be personal data where they can be combined with the information above to identify you.
We use the information you submit to:
Our lawful basis for processing enquiry and consultation information is our legitimate interest in responding to requests, communicating with prospective customers, and managing our business relationships. Where you contact us about our services, we may also process your information to take steps at your request before entering into a contract. We do not sell your information to anyone. Any marketing from us is optional, and only sent with your consent, which you can withdraw at any time.
We normally keep enquiry and consultation records for up to 24 months after our last contact with you. We may delete information sooner if you request it, unless we are required to keep it for legal, accounting or tax purposes.
Enquiry and booking information is stored in the customer relationship management (CRM) system that powers this site. Access to personal data is restricted to authorised people and service providers who need it to respond to enquiries, manage bookings, and operate the service. We protect it with access controls and do not share it beyond what is needed to operate the service.
No method of transmission or storage over the internet is completely secure, but we take reasonable steps to protect your information and to limit access to the people who need it.
GoHighLevel provides the website, enquiry forms, CRM, calendar booking system and messaging tools used by Respond Promptly. GoHighLevel processes personal data on our behalf as a service provider. Your enquiry information, contact records and booking details are stored and processed through GoHighLevel.
Some of our service providers may transfer personal data outside the UK. Where this occurs, they state that they use appropriate safeguards, such as contractual protections, to protect personal data.
The typefaces on this site are loaded from Google’s servers. Google receives your IP address as part of loading them, and its use of that information is governed by Google’s own privacy policy.
We are not using any separate analytics or advertising tools alongside GoHighLevel.
We use only cookies and similar technologies that are necessary to operate, secure, and maintain this website. We do not use analytics cookies, advertising cookies, marketing pixels, or other tracking technologies designed to monitor your browsing activity across websites.
Some technical cookies may be set by the infrastructure and service providers used to host and protect the website. These cookies help with security, fraud prevention, network management, and the reliable operation of forms and booking functionality.
The website also remembers your cookie preference (“Essential only” or “Accept all”) using your browser’s local storage. This information is stored on your device and is used only to remember your preference so the banner does not reappear on every visit.
You can control or remove cookies and stored website data through your browser settings at any time.
If additional analytics, marketing, or non-essential cookies are introduced in the future, this policy and the cookie controls will be updated accordingly.
We will only send you messages about your enquiry or booked consultation unless you ask to hear from us about our services. If we send marketing, we will only do so with your consent, include a way to opt out in every message, and stop as soon as you ask.
You have rights over your personal data, including the right to ask what we hold, to ask us to correct it, to ask us to delete it, to object to or restrict certain uses, and to withdraw consent at any time. To use any of these rights, or to ask a question about your data, contact us using the details below. We will respond within one month, or let you know if we reasonably need a little longer.
If you have any question about this policy or want to exercise a right, get in touch:
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) if you are concerned about how we handle your data — though we hope you will contact us first so we can put it right. You can find information about your rights and raise concerns with the ICO at https://ico.org.uk.