Respond Promptly · Last updated: 14 November 2026
These terms set out the basis on which Respond Promptly (“we”, “us”, “our”), operated by Katalin Javor trading as Respond Promptly, provides its services to you (“you”, “the customer”). These terms govern your use of this website and any services provided by Respond Promptly. A paid service agreement is only formed once both parties accept a written agreement.
Respond Promptly provides a lead-management service for trade and local service businesses. Subject to what we confirm we can deliver, this may include capturing, responding to, qualifying, and following up the enquiries your business receives, and booking appointments into your calendar. The exact scope of work for each customer is set out in the written agreement for that service.
We do not guarantee a particular response time or any business result. Response and booking outcomes depend on the setup we agree, your enquiry volume, your availability, and the systems and access you provide.
Our service is for UK-based trade and local service businesses — cleaners, plumbers, builders, roofers, and similar businesses. To use the service, you must be at least 18 years old and a business or sole trader authorised to engage us and to give us access to the enquiry channels and accounts needed to set it up.
While our services are primarily designed for trade and local service businesses, we may choose to work with businesses in other sectors where appropriate. If your business falls outside the trade and local service work we support, we will let you know during the consultation before you commit to anything.
The consultation booked through this website is free and carries no obligation. Its purpose is for us to understand your enquiry flow and for you to decide whether to go ahead. An enquiry or a free consultation does not by itself create a paid service agreement between us. Paid services begin only after both parties accept a written agreement that sets out the scope, fees, and terms for that service.
Fees, the scope of work, and payment due dates are agreed in writing with each customer before any work begins. No payment is taken through this website. The enquiry form and discovery calendar do not collect or process any payment details.
The service depends on you providing what we need to set it up and keep it running. This includes giving us access to your enquiry channels and the tools and accounts we need, responding to reasonable questions, and keeping the information you give us accurate.
You are responsible for having the right to share any lead or customer information you give us, and for ensuring that your instructions and the communications we send on your behalf comply with applicable privacy and marketing rules.
Unless otherwise agreed in writing, Respond Promptly retains ownership of its processes, templates, systems, and service materials. Any customer data remains the property of the customer.
The service is set up around the enquiry channels we agree with you, and the hours of cover are agreed with each customer. We do not guarantee a particular response time or any business result. Response and booking outcomes depend on the agreed setup and on your enquiry volume, availability, and the systems and access you provide. We are not responsible for issues caused by platforms or accounts we do not control, for the quality of leads your marketing generates, or for decisions you make about which appointments to accept.
We are not liable for delays or failure to perform services caused by circumstances beyond our reasonable control, including outages of third-party platforms, internet failures, power interruptions, or other unforeseen events.
Either you or we may end the service by giving the other party 30 days’ written notice by email to hello@respondpromptly.co.uk. Any fees due for work completed or committed during the notice period remain payable in accordance with the agreed payment terms.
Nothing in these terms limits or excludes liability where doing so would be unlawful. Any other limit on our liability must be set out in the written agreement for the specific service.
We may update these terms from time to time. The version that applies to you is the one in force when you engage us, and we will tell you about material changes.
These terms are governed by the laws of England and Wales. Any dispute arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint or a question about the service or these terms, contact us and we will aim to resolve it promptly: